Product return

The consumer can withdraw from the contract of sale of the goods purchased in the STORE, without explaining the reasons, by submitting a corresponding application in writing within 14 days from the day of delivery of the goods (ie from the day of receipt of the goods by the consumer). To fulfill this deadline, it is enough to send an application before its end.

The right to withdraw from the concluded contract does not apply if the ordered product is manufactured according to the consumer's specifications or serves to satisfy his individual needs.

The consumer can withdraw from the contract by submitting an application for withdrawal from the contract at In White Praha s.r.o. The statement template can be found at the address of the order placed on the website https://inwhite.cz – the order address link is provided in the order confirmation email sent to the address specified by the consumer.

The consumer returns the product to In White Praha s.r.o. within 14 days from the date of withdrawal from the contract. To meet the deadline, it is enough to return the product before its expiration date.

The product is returned to the address In White Praha s.r.o. Plzeňská 394/70, Prague 5, +420 773 719 175, info@inwhite.cz.

In White Praha s.r.o. within 14 days from the date of receipt of the cancellation of the contract will refund all payments made by the Consumer, but the payment will not be reimbursed until the product is returned or the Consumer provides confirmation of its return.

In White Praha s.r.o. will refund the payment using the same payment method used by the Consumer.

The consumer bears the costs of returning the goods to the seller. In the case of replacing the product with another, and the previous one corresponded to the order, the shipment is carried out at the expense of the client.

In order for an exchange or return to be accepted, the item must be intact; i.e. unworn, complete with tags, odorless.

In the event of an exchange, the shipping cost and/or price difference will be added as a delivery charge.